Last Updated: August 23, 2026
At Arcfashion, we want you to be satisfied with your purchase. If you receive a product that is eligible for return, you may request a return according to the conditions below.
1. Return Eligibility
A product may be eligible for return if:
- The product is defective or damaged.
- The wrong product was delivered.
- The product received is materially different from the product ordered or advertised.
- The product is missing parts or accessories.
- The product is otherwise eligible for return according to the product-specific return terms displayed at the time of purchase.
For fashion products, the product should generally be unused, unworn, unwashed, and in its original condition.
2. Return Period
Return requests must normally be submitted within 7 days of delivery, unless a different return period is specifically displayed on the product page or order information.
The applicable return period for a product will be communicated to the customer before or at the time of purchase where required.
3. Conditions for Return
Returned products should, where applicable:
- Be unused and unworn.
- Have original tags attached.
- Include original packaging.
- Include accessories, manuals, invoices, and other items supplied with the product.
- Not show signs of washing, alteration, damage, or excessive use.
Products that do not satisfy the applicable return conditions may be rejected after inspection.
4. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other legitimate reasons.
Examples may include:
- Personalized or customized products.
- Products specifically identified as non-returnable.
- Products damaged due to misuse or improper handling by the customer.
- Products without required tags or packaging where those are necessary for return eligibility.
- Other products excluded under applicable law or product-specific terms.
5. How to Request a Return
Customers can request a return through their Arcfashion account or by contacting customer support.
The customer may be required to provide:
- Order number
- Product details
- Reason for return
- Photographs/videos where applicable
- Other information reasonably required to process the request
6. Return Inspection
Returned products may be inspected before a return, replacement, or refund is approved.
If the product is found to be damaged because of customer misuse or does not meet the applicable return conditions, the return request may be rejected, subject to applicable law.
7. Return Shipping
Where the return is due to a defective, damaged, incorrect, or materially misdescribed product, Arcfashion will arrange or bear applicable return shipping costs in accordance with the applicable policy and law.
For other permitted returns, return shipping charges may apply if clearly disclosed before purchase.
8. Exchange
If an exchange option is available for the product, customers may request an exchange subject to stock availability and applicable conditions.
If the requested replacement is unavailable, Arcfashion may process an eligible refund instead.
9. Refund After Return
Approved refunds will be processed according to our Refund Policy.
10. Contact Us
For return assistance:
Arcfashion Customer Support
Email: support@arcfashion.test
Phone: +91 90000 00000
Address: Mumbai, Maharashtra, India
Arcfashion may update this Return Policy from time to time.